Refund Eligibility

Refunds may be issued under the following circumstances:

1. Duplicate Payments

If a client is mistakenly charged more than once for the same service due to a technical or processing error on our side.

2. Service Delivery Failure

If Eurolink Travels Ltd is unable to initiate or complete the agreed service due to internal operational issues or errors within our control.

3. Pre-Processing Cancellation

If you request cancellation before any processing, documentation review, or application work has started on your behalf.

Non-Refundable Circumstances

Refunds will not be issued in the following cases:

1. Embassy or Immigration Decisions

Visa refusal, rejection, or delays caused by embassies, consulates, or immigration authorities.

2. Applications in Progress

If your application has already been submitted or processing has begun.

3. Client-Provided Information Issues

If incorrect, incomplete, or misleading information or documents are provided by the applicant.

4. Third-Party Charges

Government fees, embassy fees, biometric charges, or any third-party payments made on your behalf are strictly non-refundable.

Refund Request Process

Submission Requirements

• All refund requests must be submitted in writing via email

• Requests must be made within 7 calendar days of the original payment date

• Please include:

  • Full name

  • Payment reference or transaction ID

  • Service purchased

  • Reason for refund request

Processing Timeline

• Refund requests are reviewed within 7–10 business days

• Approved refunds are issued to the original payment method

• A confirmation email will be sent once the refund is processed

Important Notes

• Refund amounts may be subject to payment gateway or bank processing fees

• Partial refunds may apply depending on the stage of service completion

• This policy complies with applicable UK consumer protection laws

• Eurolink Travels Ltd reserves the right to update this policy at any time

Need Assistance?

For refund requests or further clarification, please contact us:

📧 Email: info@eurolinktravels.co.uk
📞 Phone: +44 7438 738175

This Refund Policy is effective from the date of publication and may be updated periodically. Please review this page regularly for any changes.